categories
Updated on in How to, Troubleshooting

A TeamViewer Connection is Blocked After a Timeout: Three Solutions

Author: Helga York
Helga York Article author
  • HelpWire
  • →
  • Blog
  • →
  • TeamViewer connection blocked after timeout

Being a free user of the TeamViewer application, sooner or later you face the limitations of the free license.

When a TeamViewer error message indicates that your connection has been blocked after a timeout, advising you to wait before attempting to establish a free connection again, there are three primary strategies to address the problem. The first and most straightforward approach is to upgrade to and activate a paid TeamViewer license. Another method involves changing your TeamViewer ID. Alternatively, you might explore using a different free remote support software that is accessible at no charge for both commercial and personal use. Continue reading to discover more about each of these solutions.

Useful tip: 
If navigating through the complexities of license differences and available options seems daunting, you might want to explore an alternative remote support tool. HelpWire stands out as a viable, free alternative to TeamViewer, providing key functionalities for the efficient remote support of both Macs and PCs. Learn more.

Connection timeout limitation in the free TeamViewer license

As users say, the free TeamViewer license may limit connections to remote devices in time. This results in forced disconnections and you get TeamViewer timeout messages.

In other words, while you are connected to the TeamViewer server, you may find your session automatically disconnected if the server detects your usage to be excessive or more in line with commercial use. So you might rightfully ask: how do I fix a TeamViewer session timeout?

The easiest way to deal with this is to purchase a TeamViewer license that fits your needs best. Once you activate a paid license, you will have no time limits and no error messages should interrupt your TeamViewer connections.

However, a situation may arise where you receive the timeout message but are unable to immediately purchase a commercial license. In this case, you can try resetting the TeamViewer ID.

How to change the TeamViewer ID

In order to connect using TeamViewer, you require a unique ID and password combination.

This identifier is generated automatically and assigned to your computer the first time TeamViewer connects to the server.

Simply restarting the application will not work if your connection has been blocked, it will keep timing out after 1 minute. By changing the ID, the computer will be seen as a new client by the server.

The message you get will depend on the version of TeamViewer in use.

For users of version 14, you will see a “TeamViewer trial” error alert message.

TeamViewer trial periodhas expired

For version 15 users, you will be prompted to buy a license to continue.

software must be licensed for professional work

You can not bypass this by reinstalling the software.

Change TeamViewer ID on Windows

In order to change the TeamViewer ID on Windows machines, make sure the TeamViewer application is closed. Also, stop the service either by opening services.msc from the run command, or use net stop TeamViewer in your console.

Stop TeamViewer service
Remove the TeamViewer ID from the registry by following these steps:

  1. Open regedit.exe

  2. For Windows x86 users, go to the registry key HKLM\SOFTWARE\TeamViewer\, locate REG_DWORD with the value ClientID

  3. Windows x64 users should find the
    HKLM\SOFTWARE\Wow6432Node\TeamViewer ; key then delete ClientID

    delete TeamViewer client ID

  4. Delete the HKEY_CURRENT_USER\Software\TeamViewer registry key.

    delete TeamViewer registry key

  5. Enter the following command in the Windows Powershell with administrator rights.

    Get-Item "C:\Program Files" | select Name,CreationTime

  6. Download the NirCMD tool to change the creation date of your Program Files folder. Then run the Command Prompt as administrator and run the following command: nircmdc.exe setfilefoldertime "C:\Program Files" now now

  7. Now repeat step 5 to check if the change has taken effect.

  8. Next, use one of the special tools available to change your network card’s MAC address. Alternatively, you can follow the steps below to edit your MAC address through the registry.

  9. Use the following command in your command prompt to get the current MAC address.

    Ipconfig /all

    The two values of interest are (as per above example)
    • Description (LAN card description) — Intel(R) 82574L Gigabit Network Connection;
    • Physical Address (MAC address) — 00-0C-29-9D-4D-81

    edit your MAC address

  10. Now open the Registry Editor and go to the following key

    HKLM\SYSTEM\CurrentControlSet\Control\Class\{4d36e972-e325-11ce-bfc1-08002be10318}

    Each network component is represented by a four-digit number. Find your network card in the registry key by looking for the correct DriverDesc value.

    When you find the correct key, change the value of the REG_SZ parameter named “NetworkAdress”. You can just alter one character in the current MAC address.

    change the value of the REG_SZ parameter named NetworkAdress

  11. Download and extract VolumeIDv2.1 to change the VolumeID or unique identifier of your system partition

  12. Open the command prompt with administrator rights and check your current VolumeID by simply typing Vol check your current VolumeID In this example, the current volume is 5E37-ECE1. Change it to 5E37-EC11 using the following Cd c:\users\root\Downloads\VolumeID Volumeid.exe c: 5E37-EC11
    change your current VolumeID

  13. Now close the command prompt and reboot your machine. Then relaunch TeamViewer and you will be assigned a new TeamViewer ID.

Change TeamViewer ID on Linux

For Debian 9 users, follow these steps:

  1. Uninstall TeamViewer with su privileges
  2. If the /var/lib/dbus/machine-id file exists, remove it.
  3. Edit the GUID (you can just change the last character)mc -e id.txt
  4. Change the MAC address of your network card using the following commands:ifconfig eth0 down
    ifconfig eth0 hw ether New_MAC_HEREifconfig eth0 upnano /etc/network/interfaces
  5. Correct string:pre-up ifconfig eth0 hw ether New_MAC_HERE
Change the MAC address of your network card on Linux

6. Reboot the OS

7. Install TeamViewer again, you should now get a new ClientID

Linux Mint distro users can follow these steps:

  1. Delete TeamViewer
    sudo dpkg -r teamviewer
  2. Remove the binding file if it exists
    sudo rm /var/lib/dbus/machine-id
  3. Change the NIC’s MAC address
  4. Reinstall TeamViewer
    sudo dpkg -i teamviewer_13.2.13582_amd64.deb
  5. If you experience any error with missing packages, run the following command:
    sudo apt-get install -f

For cloned Linux machines:

  1. Stop the TeamViewer daemon
    systemctl stop teamviewerd
  2. Delete TeamViewer settings:
    rm -r ~/.teamviewer
  3. Remove folder /opt/teamviewer{TW_VERSION_Here)/config;
  4. Start the TeamViewer daemon

Change TeamViewer ID on Mac OS

Mac users can use a python script available on GitHub

  1. Download the script
  2. Close TeamViewer completely (make sure it’s not still running in processes)
  3. Run the downloaded script
    sudo ./TeamViewer-id-changer.py
  4. Reboot your device

Connection timeout issue with a paid TeamViewer license

As you already know, a message about the license limit for the maximum session duration is created to show up for the users of a free TeamViewer license.

At the same time, it may happen that this error message appears in the software after the purchase of a TeamViewer corporate license.

What is the reason? As many users assume, this may be the case if the paid version of TeamViewer hasn’t been activated correctly.

Each paid version has its own activation instructions that you can find on the TeamViewer website.

Once you make sure your license is activated, the issue should be resolved. If the problem persists, it’s recommended to reach out to TeamViewer’s customer support for professional assistance.

Select a Reliable Alternative to TeamViewer

Instead of wasting time troubleshooting Connection blocked after timeout for TeamViewer, try a free replacement like HelpWire. This simple remote support program is considered one of the best TeamViewer alternatives.

In addition to being cost-effective, HelpWire offers unlimited time and a user-friendly interface. It’s an app where you can start support sessions with your customers remotely without a time-consuming setup procedure or extensive setting configuration.

Best features:

Final Thoughts

We earnestly hope this article has alleviated your concerns regarding TeamViewer. With a comprehensive array of solutions now in your arsenal, you’re better equipped and ready to effectively manage these challenges.

Frequently Asked Questions

Officially, the free and latest paid versions of the software do not have a certain connection or session time limitation.

Although the software providers don’t claim any free license time limitations, some of the users mention that the TeamViewer session timeout is after 30 seconds, while others say that TeamViewer disconnects after 1 minute. Also, there are cases when the connection can be active for up to 5 minutes.

Today, TeamViewer lets you choose a license to meet your personal or business requirements. They offer a free license for personal use and paid options well suited for commercial organizations.
 
You can get the license that is right for you and change it whenever you wish. Depending on your license type the user experience will differ.
 
When using the free version of the software your access is regulated by the free license it comes with.

Tags:
Linux, macOS, TeamViewer, Tips & Tricks, Windows