Updated on in

How to Fix the “Disconnected from the AnyDesk Network” Issue

Author: Emma Collins
Emma Collins Article author

When you’re faced Disconnected from AnyDesk network and can’t seem to fix the issue, don’t fret. There are troubleshooting tips that can help you reconnect to the AnyDesk network. 

If you see any other service message when Anydesk is not connecting read our comprehensive guide to fixing Anydesk errors.

1. Check Your Internet Connection

If you have trouble connecting to AnyDesk network, checking the stability of your internet connection is the first thing you need to do.

To check if you have internet connection issues, follow the steps below:

Step 1: Press Win+R, type “cmd” in the box and click OK.

command line call

Step 2: Run the command “ping -t” to validate the time value. If the statistics change significantly, you may need to reconnect your router or modem.

check the ping

The shorter the ping time, the better. Normal ping values are 20-50 ms, this is quite enough for working through AnyDesk.

2. Make Sure that your Username and Password are Correct

When connecting to the AnyDesk network, see to it that you typed the username and password you used when you created your account.

If you remain disconnected from AnyDesk network after entering your login credentials, consider resetting your password. Just click the “Forgot password” option on the login page to create a new password.

3. Explore Alternative Remote Desktop

Seeking a different remote desktop solution can be an effective way to bypass the challenges of troubleshooting Anydesk connection issues. Consider a cost-free alternative to Anydesk, offering essential features for seamless remote support both on Mac and PC. As opposed to AnyDesk, HelpWire is available for free for both business and personal use. 

Key Features Include:

4. Update the Software

Using an outdated version of the AnyDesk software may be intervening with your connection to the network. To check if the program is updated, follow the steps below:

Step 1: Log in to the AnyDesk account portal, and open the Settings tab.

How to open the AnyDesk settings tab

Step 2: On the left pane, select “About AnyDesk” to check whether the software you’re using is in its latest version.

check AnyDesk version

To enable automatic updates to your AnyDesk software, go to Settings in the program and select Security on the left pane. Look for the Update area and tick Enable Auto-Update – Main Channel.

Enable Auto-Update AnyDesk Main Channel

5. Allow AnyDesk Through Firewall

On some occasions, Windows firewall settings are the cause of AnyDesk being disconnected from the AnyDesk network. To enable your AnyDesk software in the Windows firewall settings, follow these simple steps:

Step 1: Go to Settings and search for Control Panel. Choose System and Security, then Windows Defender Firewall.

Step 2: On the left pane, select the “Allow an app or feature through Windows Defender Firewall” option.

Allow an app or feature through Windows Defender Firewall

Step 3: Select Change settings, look for and tick AnyDesk, and then click OK.

Choose AnyDesk by clicking checkbox

6. Disable Your Antivirus Software

Third-party antivirus software in Windows sometimes causes the “disconnected from AnyDesk network” error. Follow these steps to disable your antivirus software on Windows:

Step 1: Choose the Start menu, then the Settings tab. Click Update & Security.

Open Windows update and security settings

Step 2: Select Windows Security on the left pane.

Select Windows Security

Step 3: Choose Virus & threat protection on the right pane to open your antivirus settings.

Choose Virus & threat protection

Step 4: Click Manage Settings below Virus & threat protection settings.

Manage Virus & threat protection setting

Step 5: Under Virus & threat protection settings, turn off the Real-time protection.

Turn off the Real-time protection

Step 6: A warning message will pop up shortly after. Click Yes to disable the antivirus software on Windows.

Step 7: Switch it back on if the error persists.

7. Check Your Router Settings

When you’re disconnected from AnyDesk network, consider checking your router settings.

Here’s how you can check your router settings and fix your AnyDesk connection issues in Windows:

Step 1: Go to the start menu and select Settings, followed by Network & Internet.

Open Windows network settings

Step 2: Choose Status. Then, under Advanced network settings, click View hardware connection properties.

View hardware connection properties

Step 3: Look for the Default gateway on the list and take note of the numbers beside it; those represent your IP address.

Step 4: Type the IP address into the browser’s URL bar. It should take you to your router’s login page. Enter your login credential.

Step 5: Check if your IP address and computer’s DNS server are set to automatic.

Step 6: Choose the internet tab followed by the LAN option. Ensure that your IP address is set to automatic and that your computer’s MAC address is the right one.

Step 7: Pick the DHCP tab, then choose the options menu, and renew a lease. Click OK to close the window. Then, restart your PC.

Step 8: If your AnyDesk software still has issues afterward, try resetting your router.

8. Disable IPv6

Disabling the Internet Protocol Version 6, or IPv6, can fix the AnyDesk connection issues.

To turn off your Internet Protocol Version 6, below are the steps you need to follow:

Step 1: Go to Settings and look for the Control Panel.

Step 2: Select Network and Internet. Choose Network and Sharing Center, followed by Change adapter settings.

Change adapter settings

Step 3: Double-click your network connection and pick Properties from the window.

Pick properties from the window

Step 4: Uncheck the “Internet Protocol Version 6” box and click OK.

Disable IPv6

9. Flush the TCP/IP, DNS Cache, and Reset Winsock

Occasionally, a corrupted local DNS cache makes a remote connection unstable. To fix the technical issues, simply flush the DNS cache and reset TCP/IP in Windows. Here are the steps:

Step 1: Press Win+R and enter “cmd” in the box. Press OK afterward.

Step 2: Enter the following commands one after another:

  • • ipconfig/release
Releasing an IPv4 address for the specified adapter

• ipconfig/renew

received from a DHCP server only for a network connection named LAN 2 Connection
  • • ipconfig/flushdns
  • • nbtstat –r
  • • netsh int ip reset resetlog.txt
Remove the contents of the DNS cache Reset TCPIP Settings

• netsh winsock reset

10. Perform a Clean Boot

Sometimes, applications on Windows break due to third-party software. If this is the case, performing a “clean boot” can fix your “disconnected from AnyDesk network” issues.

To do a “clean boot,” follow the steps below:

Step 1: Open the System Configuration app. To do this, press Win+R, enter “msconfig”, and press OK.

Open the System Configuration app.

Step 2: Click the General tab and then tick Selective startup. Check the Load system services box.

Check the Load system services

Step 3: Go to Services and check the “Hide all Microsoft services” box. Then, click Disable all and OK.

Disable the services except for Microsoft services

11. Try Using a Different Machine

If AnyDesk remains disconnected from the AnyDesk network after trying the troubleshooting tips above, consider using a different machine, specifically a more modern computer. Old devices may lack the processing power required to operate the program correctly.

Final Thoughts

If you encounter the “disconnected from AnyDesk network” error, we recommend trying these methods sequentially to resolve this issue. Each one involves simple steps that you can easily do, so you are sure that you can reconnect to the AnyDesk network in no time.